How to change my account name

[bacus]

Had SmartThings.a few days now.
Using Android app, when I go into ‘My Account’, at the top it shows

N/A N/A
me@myemail.com

How do I change the 2 N/A’s to my name as its not a clickable field?

[marktheknife]

You can edit this in the IDE that’s accessible on the web.

See post linked below to help you figure out which exact address to type into your web browser.

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

[bacus]

Thanks Mark.

I’m so new to this that I didn’t even know about IDE.
I logged in OK. Then went to My Locations, Home, clicked my Account Name, then Edit the full name field and Update. That should be it right? - No. It still shows N/A N/A on my phone.
Is there something else I need to do?

Thanks

[marktheknife]

Try logging out and back in on your phone?

[bacus]

Thanks.

Just tried it, but still the same. This is wierd !

[marktheknife]

I’m out of ideas.

Open a support ticket, they can probably help.

[bacus]

OK. Thanks for trying.