How to change my account name


#1

Had SmartThings.a few days now.
Using Android app, when I go into ‘My Account’, at the top it shows

N/A N/A
me@myemail.com

How do I change the 2 N/A’s to my name as its not a clickable field?


(Mark) #2

You can edit this in the IDE that’s accessible on the web.

See post linked below to help you figure out which exact address to type into your web browser.


#3

Thanks Mark.

I’m so new to this that I didn’t even know about IDE.
I logged in OK. Then went to My Locations, Home, clicked my Account Name, then Edit the full name field and Update. That should be it right? - No. It still shows N/A N/A on my phone.
Is there something else I need to do?

Thanks


(Mark) #4

Try logging out and back in on your phone?


#5

Thanks.

Just tried it, but still the same. This is wierd !


(Mark) #6

I’m out of ideas.

Open a support ticket, they can probably help.


#7

OK. Thanks for trying.