ascernas77
(Alejandro Segura)
April 26, 2024, 6:00pm
1
Today I noticed the Home Care SmartApp stopped working and is showing message “there was a problem connecting…try again later” and I have rebooted the phone, closed the app several times and still showing the message
Is there any ongoing outage related to this?
Regards
ascernas77
(Alejandro Segura)
April 26, 2024, 6:18pm
2
And now it looks like the Food Service under Life section (same as Home Care) is having problems too
Can’t answer for the Home Care app as I don’t use it, but the Food app is running without problems. Today Samsung Food has updated.
1 Like
My home care service in the SmartThings app is showing the same problem.
1 Like
ascernas77
(Alejandro Segura)
April 26, 2024, 6:38pm
5
I just tried to uninstall and reinstall and during the install it says “we encountered a problem…try later” and it cancel the install
ascernas77
(Alejandro Segura)
April 26, 2024, 6:39pm
6
I uninstalled the Food and reinstalled and seems to be working normal now. Weird I have to do that
1 Like
ascernas77
(Alejandro Segura)
April 27, 2024, 1:34am
7
Just to let everyone know. After sometime it came back and working normally now. Maybe there was a glitch or something
2 Likes
ascernas77
(Alejandro Segura)
April 28, 2024, 7:37pm
8
Well, today I realized those 2 services went down again. They are not loading
jkp
April 28, 2024, 7:52pm
9
Be sure to report the issue to ST support when the issue occurs and send them logs. All this can be done in the ST app.
1 Like