Help with Setup SmartThings v2

General Discussion
21

What steps did you take when attempting the reset?

22

Ethernet plugged in
Pin in reset
Pull power plug with pin still in
Reinsert power plug with pin still in

I get a periodic red blue light flash while holding pin in. Never yellow. Iā€™ve tried many times over to try to see a yellow light.

23

Try it this way:

  • leave ethernet connected
  • Unplug power cord and remove batteries
  • insert pin into reset slot
  • plug power cord in while continuing pressing the pin in the slot
  • See if you get the solid yellow led and release pin from reset slot (full reset with solid yellow, flashing yellow is soft reset for network - you want the full reset)
  • Watch the led and wait at least 5 minutes or so
24

Kicking this one back up because I am having the exact same problem. I had a new (never registered/updated) v2 hub STH-ETH-250 as part of a home monitoring kit, and I can register the hub and get to a solid green light, but it wonā€™t update itself. The firmware revision is blank.

Anyway, Iā€™ve open a case with ST support, and theyā€™ve escalated. Iā€™ll post back if thereā€™s any favorable resolution. It would be nice if there was a way to manually update the firmware via USB stick or something like that.

26

Yeah, I had read that further up in the thread, and my hopes arenā€™t high. I already bought used replacement hub for $10, which works fine. Iā€™d just like a definitive answer from support since I wasted so much time trying to get my ā€œold newā€ one working.

27

Any solution from Support, Tom? I managed to add a spare v2 hub to my home, and like yours other than itā€™s serial number, itā€™s not reporting a firmware version, Z-Wave DSK nor Matter SDK version under ā€˜Informationā€™, all of which are visible in the main v2 hub.

TIA

29

Thanks for your prompt reply. The hub is brand new out of the box from an OEM kit that had other SmartThing sensors (including a presence sensor) which was able to be added without issue, so I doubt a reset would help resolve it? The hub can be seen by the App but it canā€™t be part of a hub group as 2 x v2ā€™s canā€™t form a hub group. Therefore Iā€™m just getting it ready as a backup hub in case my main v2 hub fails. I plan to disconnect it but wanted to update the firmware first.

31

Whatā€™s the idea behind a reset and adding it again? Wouldnā€™t it be the same as adding it for the first time which I managed to do?