Noob here. I’ve just started adding devices for the first time. Bought a couple door sensors and motion sensors from Monoprice. Both are giving me fits and I’m about to lose my mind so help would be appreciated.
The sensors were quickly added to the hub without issue. Unfortunately they both read “open” despite both touching their magnets. The app shows 100% battery but no change in “open” status. I tried excluding and adding them again. One is about a foot away from the hub. The other is about 30 feet. Putting the sensors against the magnet gives no change in status. I’ve tried repairing the network, but that doesn’t work either. I’ve scoured the forum and nobody seems to have this issue.
The motion sensor doesn’t even connect. It will blink slowly for a few seconds then turn back off. I’ve removed the cover multiple times. Tried excluding. Nothing.
Heard great things about the community, which is why I invested in the Smartthings hub. Hope someone can rescue me. Thanks!