[help needed] app lost rooms unable to show devices

johnconstantelo · January 16, 2021, 6:00pm

I think you and several others are having this problem:

New SmartThings App now completely broken (Outage 14 Jan 2021) General Discussion

So I just tried to open my SmartThings app. It opens and hangs permanently on the splash screen. The menu is there, but nothing works. Tried killing the app and restarting it. Did not work. Restarted my iPhone complete. Same result. So glad you forced the crappy new version of the App on us riddled with bugs. Now I cannot control any of the 30+ devices in my home. The old app worked perfectly. I have had nothing but trouble with the new app and now it is completely broken. This is one of the worst business decisions I have seen from any company. What a piece of shit app. Any suggestions for a better hub and app to migrate to would be appreciated. After months of pain, I am tired of this BS.

Topic		Replies	Views
A room full of devices disappeared (July 6, 2019) Apps & Clients	10	1222	September 30, 2020
Smartthings App Devices Gone Apps & Clients	4	1471	December 6, 2023
Devices keep vanishing in new app! SmartThings (Samsung Connect)	27	848	January 20, 2020
Some Devices suddenly gone, still show in app but gone from IDE and cant be controlled Devices & Integrations	3	586	January 19, 2021
Old app and new app problems SmartThings (Samsung Connect)	5	849	December 22, 2019

[help needed] app lost rooms unable to show devices

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