Hello, new member here looking for some help. I bought a Smartthings hub and one GE smart receptacle model 12721, got the receptacle in and the hub installed w/o a problem.
Plugged in a lamp and can’t seem to get it to turn on and off reliably, sometimes I can get it to turn on and off from the iPhone app and other times the app is reporting the status change but the lamp stays on/off? Attempting to control the device via Alexa voice control gives the same results.
This is the only Z Wave device in the house, and the Smart hub is appoximetly 60’ away with 2-3 walls in between. I have tried refreshing the network, disconnecting / reconnecting the device, renaming the device, always the same result.
Anyone have an idea?