Having Issues with Sylvania Gardenspot Control

You’ll need to update the firmware to 0x01020492 to make them more reliable.

Are you sure smartthings does not push the latest firmware?

Mine are listed as 0x01020492

I think smartthings does push the latest.

Smartthings never got updated firmware for mine. That’s why I bought the osram gateway. Maybe yours are newer on the shelf and had the new firmware?

For $9 it might be worth it to check.

The screenshot at the top of this thread makes no sense unless there are different models floating around?

I am pretty sure that I did get an update through smartthings.

But for $9, update them and let us know the latest firmware version numbers.

Maybe there are newer firmware versions available?

Is the screenshot at the top of the thread an older firmware? A newer firmware? A firmware for a newer or different model of garden spots?

How many different models of garden spots are there? More than 1?

Let us know

I’ve gone ahead and ordered the Lightify Gateway and it will be here Friday. I will test it out at then. It’s just a pain to have to unpair, reset, pair, and then do the same thing again to get it back to Smartthings. Also, I’ve included my device screenshots for reference:

Hey, what is your screenshot from?

These seem to be different products, see the descriptions.

Are you sure you have osram garden spots?

They are the same thing. I believe at some point Sylvania/Osram split off and created the Ledvance name for their Smart+ lights. They are the same exact things with a different name.

Is this what you have?

https://www.ledvance.com/consumer/products/smart-home/smart-home-products-with-zigbee-technology/smart-home-luminaires/outdoor-luminaires/smart-gardenpole-multicolour/index.jsp

That is different.

Well regardless Smartthings thinks it is different and it thinks your devices are at the correct firmware.

Are these the lights?

They look similar. But the firmware thing is confusing.

The latest firmware for the garden spots that I have came out in 2016.

If you have brand new product why would it have old old firmware?

I wonder whether it is similar but a new model with different firmware?

This is from the amazon page, different model number and it shows a need for custom code to make it work with smartthings

Yes, the 2nd link is the one I have. They are identical to the old Gardenspots. Even though it says device handler required, that is not the case as when you go to their support forum it states to just change the device type to Zigbee RGB Bulb if you have problems with it not detecting the proper type of device.

The only actual difference between the lights I have and the old Gardenspots is the reset procedure. For the Gardenspots I believe it’s plug and unplug 5 times in a row where as for the ones I have, it’s plug and unplug 5 times in row but you have to wait 5 seconds in between actions. Other than that and the actual name on the device, they are the same thing.

I’m just going to do as originally suggested and try to update the firmware with the Lightify Gateway as planned.

So I got the Lightify Gateway today and connected one of the lights to it and the firmware on those is still showing as 00102201 which is the same as what SmartThings was showing. I went into System Settings > Updates to see if it would reach out for an update but no luck. Maybe these are already on the current firmware or is there a way to force the update through the Lightify app?

Sorry you did not get newer firmware :(, but this matched what I guessed, these are different models with different firmwares.

You are already on the latest firmware for this model.

I actually have a WeMo gateway that was part of the package when I received mine years ago.
I’ve been having issues so I connected it to the gateway to check for the latest firmware. It said it found a newer version and seemed to upgrade just fine.

Now I can’t pair it back to my ST hub (Gen 2).
I’ve tried the 5 secs off / 5 secs on for 5 times. It flashes as expected.
I’ve also trued to 1 sec off / 1 sec on / 5 times and it also flashes as expected.

But the Add Things just scans and never finds the GardenSpots.

Any ideas?

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if you have any custom device handlers installed, then open them in IDE and save/publish for me. Then try to pair them. There is a known issue where device handlers can become stale preventing users from pairing devices with those DTHs.

Can you share before and after version #’s?

Thanks

Should I be looking for anything specific?
I have about 20 custom device handlers but nothing specific to the Gardenspot.

versions
|Firmware Version|000.028.00012|
|Hardware Version|hub v2, US customer Rev E|

Zigbee info
ZigBee * State: Functional

  • Version: 2.8.5
  • EUI: –removed–
  • Channel: 20
  • Node ID: 0000
  • Pan ID: 3188
  • OTA: disabled
  • Unsecure Rejoin: true

any zigbee light device handlers? or bring the garden spot closer to the hub when you try to pair. if you are able to pair it,move it back to original location.

I found one that I’m no longer using but I can’t delete it.

It gives the following error:

could not delete: [physicalgraph.device.JoinFingerprint#3278658]; SQL [delete from join_fingerprint where id=? and version=?]; constraint [null]; nested exception is org.hibernate.exception.ConstraintViolationException: could not delete: [physicalgraph.device.JoinFingerprint#3278658]

I plugged in the gardenspot to the same outlet as the hub and tried pairing it directly on top of the hub.

I wonder if that device handler is still in use by one of your devices. open it, save and publish for me and reset your gardenspot and try to pair it one more time