Has anyone successfully enrolled in Flex Connect and DR with SmartThings Energy?

Apps & Clients
1

I’m hoping that someone can provide some insight into the Flex Connect sign-up process.

I signed up for Flex Connect and DR in the SmartThings app using the Life > Energy module. It has been about three months now and all I get is “your enrollment is in progress”.

I am located in Texas and have entered my zip code and selected my electricity provider as directed in the sign-up process.

How can I get more details on the status or am I missing a step somewhere?

Any feedback is appreciated.

2

Hi @AHB001

Please contact SmartThings Customer Support so they can review your specific case and confirm the status of your enrollment.

Also, just to note not all devices are currently supported in the SmartThings Energy module. Customer Support will be able to confirm if this limitation is the reason you’re not seeing any energy usage information in your app.

You can contact them by following any of these paths:

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request
3

Thank you, I’ll try that again.