Harmony Connect App Crashing

Devices & Integrations
22

Lets give @juano2310 a huge round of applause for the virtual switches addition!! As a ST user I am elated with this addition

2 Likes
23

@juano2310 Iā€™m in the UK. Iā€™ve added Logitech Harmony (Connect) from templates on the IDE and it appears as an option in the mobile app. When I try to install it though nothing happens. I get the rotating sunburst then nothing. The app shows as installed but selecting it there also just has a brief sunburst then nothing.

I had this working briefly a few weeks ago but now nothingā€¦

How is this supposed to work? Harmony integration was a big thing for me in purchasing ST.

Thanks,
Tom

24

Hmmm, enabling Oauth and updating app makes it do something. Get asked to enter Harmony credentials.
Click to do this and I get {ā€œerrorā€:ā€œinvalid_requestā€,ā€œerror_descriptionā€:ā€œMissing or invalid argument.ā€}

Tom

25

Hi Tom,
Are you using code or the app in the marketplace?

26

Juan,
Code. There is no app in the marketplace for me?
Tom

27

You might be missing the app settings data. This info is confidential and I canā€™t share but I will check why the app is not available in the UK.

1 Like
28

@juano2310 I just got a replacement V2 hub, old one went dead. and Iā€™ve gone and removed everything from my old hub, and setup my new hub as a new location. For some reason i canā€™t delete the old location completelyā€¦ but when I try to connect now to my Logitech devices via the Connect app, I get to the page for Logitech login, I put in the correct credentails, but then Iā€™m taken to a blank page and Iā€™m stuck thereā€¦ is there a limitation with the C2C application that doesnā€™t allow for multiple locations on an account to work with the OAUTH piece?

29

That shouldnā€™t be an issue. Is you harmony hub up to date?

30

Yep, up to date. Iā€™m wondering if i have some sort of stuck OAUTH tokens from the old application thatā€™s causing issue, seems to be not just with Harmony Connect app, but also with Jawbone UP application too. I did delete those applications from the Location page within the Developer Site, and not from the mobile ā€œremove / uninstallā€ action. Think that has anything to do with it?

Iā€™ve got a ticket into support to delete my old Hub and Location out, and Iā€™ll see how things behave when they get that done, and then circle back to this thread.

Wanted to verify if it should support multiple hubs.

31

@juano2310 So aparently patience was the key hereā€¦ Worked this morning once i tried. So either you guys were doing something last night, or it just needed time to wipe out the old OAUTH values that were tied to Harmony? (Iā€™m guessing hereā€¦)

Thanks for your evening response yesterday, thought I owed the thread and you a reply to confirm its working now!

1 Like
32

Thatā€™s great new! Glad itā€™s working :smile:
Thanks for posting!

1 Like
33

@jauno2310 any news on why it isnā€™t available in the UK? Harmony canā€™t connect to Smartthings as they havenā€™t fixed the OAuth issue yet but that shouldnā€™t mean it doesnā€™t work the other way round?
In fact at one point I had it working and @timflinders has it working at the moment so why isnā€™t this available to us even with the caveat that it is one way Smartthings->Harmony until they put through their fixes too?

34

Hi @TomM,
I started inquiring and tracking who can make it available in the UK Marketplace. The code passed QA from SmartThings side but maybe that isnā€™t enough to make it available. I know it is frustrating but Iā€™m not familiar with the UK process and Iā€™m trying to get more information. Maybe @Tyler can add some light to the process :smile: