Guest code

Devices & Integrations
1

Hi! I lost my guest code. The serial number is 3000153280. My device is Smartthings Hub STH-ETH-200. Could you give me a new code, please? @Itati @nayelyz

2

Tagging @Itati @nayelyz

Staff normally are not available until weekdays. You may want to use the Contact us in the app under Menu to see if Support will issue the Welcome code over the weekend.

4 Likes
3

Thank you. My first time here

4

Hi @Marcusvts

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub
5

Done. Could you give me the guest code, please?

6

I sent you a DM

7

Hello, how are you?

I tried several times and several ways reset my device, but I can’t get.

There other ways to do that?

I need use then to protect my home.

Please help me.

Thank you