Welcome code for ETH 200

Devices & Integrations
1

Hi, I have moved into a house with a Samsung smart things hub, I thought it was working, but my Samsung TV is acting as a hub instead. Either way I wanted to incorporate the hub, but I don’t have a welcome code. The s/n is 4000322569 Thank you

2

Tagging @Itati

3

Hi @Lee4
I reviewed you Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

Please follow these steps:

If you are using batteries for the V2, you should remove them

Factory Reset (Using Ethernet Cable)

  1. Unplug the hub from power.
  2. Connect an Ethernet cable from the hub directly to your router.
  3. Press and hold the reset button on the hub.
  4. While still holding the reset button, plug the hub back into power.
  5. Continue holding the button for approximately 15–30 seconds.
  6. Release the button when the LED changes color (usually flashing yellow or red).
  7. Allow the hub to complete the reset and enter setup / pairing mode.
  8. Open the SmartThings app and set up the hub as a new device.
4

Thanks for the response, I have factory reset the hub but it cannot be found when searching for it on the app.

5

I sent you the welcome code through a DM