I have a Go Control garage door opener that I have been using for 6 mos. without issue. Recently (through my Wink app) I tried opening the door and received a fault warning stating sensors flashing lights or alarms were not operating, check door clearance, no problem while testing sensors. First I removed tilt sensor and manually operated door and sensor displayed correctly, second, unpaired unit and paired (alarm would sound no flashing light). third, performed factory reset (press button 5 times) and paired unit again. Only alarms sounds, app displays door position correctly when operating door manually. Haven’t found any info on flashing light issues, any thoughts.
Just to be clear. Are you talking about Smartthings or Winks? If it’s smartthings then possible it’s a mesh issue? Anything changed recently on your end such as moving a hard wired z-wave device to another location? Try doing a z-wave repair.
I’m using a Wink hub. I do have a network repeater nearby, I’ll move it and see if that helps.
This is a SmartThings forum so it would be better if you ask in the Winks forum. There are way more experience users with Winks there for sure.
Well I’d start there. Replace the hub with something that works, see if the problem still exists.
Nothing wrong with the hub, it operates lights,door locks, thermostats, outlets, all from my Amazon echo. I came to this forum because it is a Z wave device so the platform doesn’t matter.
Actually what hub you are using can make all the difference in the world. There are probably at least 3 or 4 different device handlers on ST for it & they all work differently.
So the reply is the same. If you want to diagnose a Wink issue with a device you should be asking Wink
I know it’s frustrating, but with the multiprotocol hubs like wink and SmartThings, the hub that you’re using does make a big difference. And it’s even more true for cloud-based systems. It’s not a vanilla Z wave implementation. And that’s especially true for something which was working just fine and then stopped working.
Since you’ve only had the GoControl device for six months, I would get in touch with their support. Although they may just direct you back to wink.