Hi again Flakie99,
It’s unfortunate that the Globe Suite app integration was launched prematurely within SmartThings, causing these issues. We’re sorry you had to deal with these difficulties and your frustration is understandable.
If you choose to use any Globe products again in the future, please don’t hesitate to get in touch with us again directly by phone or email regarding any issues such as this, or even just feedback that you feel could help us improve the app or products for yourself and others. We want to ensure you have the best experience possible.
Wishing you happy holidays, and keeping our fingers crossed that you don’t encounter any other tech issues in 2020!