This is our plan to get everyone outside and enjoying the last of the fall weather.
Humor is all I have right now, guys.
I think what we need to do a bit is step back just slightly and know that ST is a young company and trying to get things out there as best they can. Also no matter what system you use, you should not depend on it 100%.
I have been annoyed at some things like when I turn off wifi it notifies my ST hub that I am home and opens my garage door, but I usually just close the door after it opens. Im sure all these things will only get better as we go alongā¦hopefully.
I have to work with web server everyday and I may say we have 99.9% up time with them but the client always calls and thinks it the end of the world when it goes down for 30 minutes.
btw 99.9% uptime allows for 8h 46m of downtime a year
99% Uptime
7h 12m monthly downtime
3d 15h 36m yearly downtime
@Ben. Take a break. Grab your phone and a smoke, step outside, load up a Looney Tunes video or two, and clear your mind. Remember: This, like all things, will pass. Thanks for your hard work. We appreciate it.
@Ben And all my auto scheduled hello home actions did get triggered! So, all my hues, lighstrips and holiday lights are on. So, cheer up buddy!
@ben this is in the noise compared to my latest WAF issue - she doesnāt like the pattern that the 8 GE bulbs I bought throw out ā¦ back to the drawing board!
@jhiner1978 I agree that a lot of systems arenāt going to be 100% uptime, i donāt expect it from my email, my cable company etc. BUT, i do expect and so far HAVE received 100% up time from my old fashion light switch.
This is different that those extra services you have in the past, it is replacing those light switches, the lock on your door so it has to have an expectation of it always working. Iām not going to blame ST if I have a bad internet connection, just like i donāt blame my light switch if my power company has an outage. But, I REALLY believe this is a very DIFFERENT system that what you are comparing it to.
If GoDaddy can have my stupid website up with 99.999, then we just need to get a little closer to the 5 99s. I work develop system for PSAP 911 systems, and understand the need to have the 5 9s.
The problem with a home automation system is if it doesnāt work at least 95% of the time, people will become frustrated and just stop using it. I know you list the uptime as 99%, but w/ my experience over the last 10 months, there has been a lot of time where SmartApps are processing slow, or the change function in a SmartApp my automatic lights turning off doesnāt work.
Iām still a huge supporter of ST, and my general feel is we are reliable roughly 80-85% percent of the time, but now with it automating lights, locks, bed time reminders, and everything in my house the impact of a few hour down time is tremendous. It changes the behavior of my family, where they donāt worry about turning a light off because they know ST will or they expect the lights to come on when they get up to get a glass of water at night.
It has been very frustrating the set of issues ST had this week, and it was similar to early summer they had a spell of outages that cause the status web site to get created.
I think they are trying, and doing well but to tell people you are expecting too much, I disagree, it isnāt like other connected systems we have compared the 99.999% times to like email, web sites it is very different.
IMHOā¦
Morgan
@Ben I appreciate you guys working hard, you just have to keep pounding away at these things and each time a major outage comes out find the root cause and attempt to fix it.
Any description of what major backend updates ? Can we expect any new features soon?
While I hate to say anything positive about ComCast, compared to SmartThings over the last 4 months, my internet and email have been rock solid, golden, stupendous, etc. (c;
I guess Iām lucky to have the most patient and understanding wife when it comes to stuff like this. In her words, " Iād rather be cursing at the light bulbs and garage doors than worrying about whether youāre out drinking with the guys and sleeping with other women".
Tonight she yells down from her bath" honey i have no lights in my bath!" I yell back" I know dear, Iām sorry, and thank you for your patience! There are men on STās community forum telling everyone that their wives have had enough and to rip it all out". She replies " you have it to good you know that right? " I say yes dear but at least Iām not sleeping with other women and out drinking with the guys all night". And we laugh and then watch tv. In the darkā¦ 
very true story by the way.
Most of us came from another platform that couldnāt wuite deliver everything we were looking for and quite honestly the ST staff have been FAR more in the trenches with us than most companies. I think we all knew what we signed up for and Iām confident weāll see major improvement soon.
To the ST team, I share the same sentiments as Tim. Keep up the great work!i
Would also be curious to hear about the updates, and the cause of the most recent outage.
Yep. Setting low expectations from the start is the key to a happy marriage. 
I can appreciate that the current issues are challenging. Over the last few months, we have gone all in with ST. Because of the integration into our living it creates major issues if things do go down. For example we have replaced many switches with scene controllers (CA5100) around the house so those buttons control different things at different times and motion controls certain lights at certain times. When that doesnāt happen we then walk around the house in the dark. We expect or door to lock when we leave and unlock when we arrive, thereās a lot more I could go into. When it comes to basic functioning it does become more of a utility than a convenient product. Iāve had Comcast for over 10 years and can only remember once an outage lasting more than a day, typical outages are brief. I could agree if the outage was brief but when you go into days than it is more than an inconvenience.
I guess my hope is that ST integrates a local back-up solution in case these longer outages occur in the future. I am committed to the platform and have learned much more about coding than I ever thought possible. However, these are things that can get customers running. I did a ton of homework before buying, and if I read about 3-4 days of outages consecutively, I may have chosen someone else or if I had purchased and tried to install my unit, I likely would have returned the unit. Smartthings needs growth to be successful.
Is anyone else still have outage issues? Iām admittedly very new to all of this, but Iām just trying to pull up the add device screen. Iām getting nothing. Iām trying that because I removed one of three SmartSense switches I have that arenāt working at all. The status page says everything is operational, but all I can do is monitor the switches. The sensors and switches monitor just fine, but I have no control at all.
Any thoughts or suggestions would be appreciated. Iām probably just missing something obvious, but again, Iām still figuring this all out. Thanks!!
Iāve got several switches that arenāt currently responding to the app. The last several days have been pretty lousy.
ETA: āWe are seeing a recurrence of issues experienced earlier today. We will update as we continue to investigate.ā
ARGH!
Notification again, guys! Please no!
Yup! Just tried to add my 2 motions I got yesterday and 2 smoke detectors and still canāt. Just sits and spins then closes. 
I feel bad for the it staff. Iāve been there. Servers go down and you work your ass off to get them back up. So few people realize what you have to do to get them back up.
Anddd just got the text saying instability again!
My 3 smoke/co detectors are ready for store pickup!
This the second day in a row Iāve come home to a catatonic smart home (CA). The dashboard shows status correctly when I manually turn devices on/off, but I canāt control anything from the dashboard. Yesterday I not only had to power cycle the ST hub, but also my router before the system began responding again. Tonight I only had to power cycle the hub and it slowly but surely began responding again. Whatās going on? The only thing thatās changed on my end is software: upgrades to iOS 8.1 and Yosemite on 2 Macs.
Thanks,
Dave