GE Link Won't Reset

[gnrfan228 (Dan)]

Hey guys, I just bought a few new GE Link bulbs (par38), but one of them will not reset, and I cannot connect it to my Hue bridge. (Yes I know this isn’t the hue forums, but I’ve gathered that the most knowledgeable of the smart home folks are here)

Any ideas? Is my only option to return it?

[JDRoberts]

@gnrfan228

Hey guys, I just bought a few new GE Link bulbs (par38), but one of them will not reset, and I cannot connect it to my Hue bridge. (Yes I know this isn’t the hue forums, but I’ve gathered that the most knowledgeable of the smart home folks are here)

Any ideas? Is my only option to return it?

I’m sure that’s annoying. If it won’t reset, return it. It happens.

[gnrfan228 (Dan)]

I figured as much, but didn’t know if there was a DIY method of manually resetting the damn thing. Does anyone know how good the warranty service is for the GE Link bulbs? I bought them on the cheap from an ebay seller. Worst case I have to buy another one and am out $10. Could be worse!

[JDRoberts]

You tried the blink reset, right?

FAQ: GE Link Bulbs Dropped Offline

GE Link Bulb Reset… Start with your GE Link bulb turned on. Then turn off the light and wait 3 seconds. Turn on the light and wait 3 seconds. Repeat turning the light off and on (approximately 5 times) until the bulb fashes once. As soon as the bulb dims and goes back to full brightness it has been reset.

Buying from eBay is iffy on home automation devices… Some of them are counterfeits, some of them are in the wrong boxes, and it’s very common that manufacturers will not honor the warranty because they consider the devices used.

FAQ: List of Home Automation Retailers

Auction and second source sites Sure, you can just look on eBay or BuyDig, but personally I prefer to buy from a place with a decent returns policy and a fair reputation. Too many reports of people buying from eBay and getting a different model than what they ordered (sometimes in the wrong box). Also note that some manufacturers (Aeotech is one) believe that everything sold on eBay is used and will not honor warranties for items purchased through this channel. You can buy Chinese made items from AliBaba express. I myself don’t use this as a source – – too many issues with the product description, or even counterfeits. But a lot of people do. Remember that for Zigbee, you want devices which are certified for Zigbee Home Automation 1.2 (ZHA 1.2). There are many Chinese zigbee devices wh…

[gnrfan228 (Dan)]

Indeed I did. It worked for the other two, and they’re connected just fine. I have some other GE Link bulbs that I got from target to compare them to. Packaging and bulbs are identical, I think I just got a dud

[JDRoberts]

@gnrfan228

Indeed I did. It worked for the other two, and they’re connected just fine. I have some other GE Link bulbs that I got from target to compare them to. Packaging and bulbs are identical, I think I just got a dud

It happens, even if you buy them from Home Depot or Lowe’s. Occasionally you get a bad one. Annoying, though.

[vlad]

This happened to me this weekend as well! I won’t feel as bad when I return it now