I’ve had an issue with my GE 12721 In-Wall Z-Wave Outlet for a while. Essentially it’s impossible to turn it on from the SmartThings app (I’m using Classic). If it’s ON, I’m able to turn in OFF. However, the status in the app shows always ON. The only way I’m able to turn it on is through voice via Alexa. That being said, Alexa reports that the device is unresponsive although it does indeed turn it on.
I have tried:
- Remove the device and re-add it (it pairs perfectly fine and quickly every time)
- Z-wave network repair
- Changed the device type to “Z-wave Switch”, “Z-wave Switch Secure” (it pairs as a “Z-Wave Switch Generic” by default)
In the IDE, I can see events for the device, but every tap on the ON/OFF button in the app shows an “off” command. When I tap refresh, that registers too.