Fibaro Double Switch 2, Second switch doesn’t work with new Smart Things App

[georgerwaterhouse (George)]

Hello,

I recently moved to the new SmartThings App and I’ve noticed that the secondary output (Q2) on my Fibaro Double Switch 2 devices shows up as with a crossed through cloud. This is the same on all three of these devices however the first switch works fine. I’ve attached a screen shot as it shows up differently to devices that are offline altogether.

I checked back on the old app and these devices work fine, they also show as online via the web GUI.

Completely stuck, I don’t want to start removing switches from the wall to get to the devices as the switches have been sealed back and will require decorating.

[Fab]

Exactly same situation for me currently researching on solution …

Fab

[JDRoberts]

The DTH needs to be updated, child devices are handled differently in the new app. See the following conversation (The topic title is a clickable link)

[OBSOLETE] Fibaro Single Switch 2 FGS-213 & Double Switch 2 FGS-223

OK… That’s worked for me. Delete on IDE (no exclude) both child devices. NO THE MAIN device Change the DHT of the main device to Fibaro Double Switch 2 ZW5 and update After updating there will be only 2 devices (instead of 3) for me it was ID 29 and ID 29-2. 1st (id 29) with Fibaro Double Switch 2 ZW5 and 2nd (id 29-2) with Fibaro Double Switch 2 - USB 29 controlled S1 , 29-2 controlled S2. Rename the device handlers. and assign to rooms in official Smartthings App, Everything works no “checking status” again.

[Fab]

Thx for your prompt reply.
I tried, deleted child devices , changed the DTH and updated

it did create a channel 2 child device in IDE, but I cant find the device in the new smartthings app . Am I missing something ?

Best,
Fab

[JDRoberts]

@Fab

Thx for your prompt reply.
I tried, deleted child devices , changed the DTH and updated

it did create a channel 2 child device in IDE, but I cant find the device in the new smartthings app . Am I missing something ?

Best,
Fab

It would be best to ask your question in the other thread, there are some people there who have it working but I don’t know all the details.