Hi Joe,
I am experiencing the same problem. the sensor sometimes closes, but at many cases it remains open.
How did you configure it? I cannot see a “configure” option in the app or in the IDE.
This post is over a year old. I’ll log into the IDE tomorrow morning to refresh my memory. I remember loading the device type into the IDE and then finding configure somewhere. After that it worked fine.
I can’t figure out where I found it now. Maybe it was there only because it was a new device at the time. You can try removing the device from smartThings then repairing it.
Did you contact support yet? I know they’ll know how to do this since they are the ones that initially tried it. You can send them a link to this post as well.
Ok. I figured out what I did. First I created a new device type from template and then found the fiabro door/window sensor. Then I ran the emulator (or what ever it’s called to test the device type) and selected my fiabro contact sensor. After selecting my contact sensor there is a button that is labeled configure.
Quick update
I am able to see the configure button in the simulator as you said.
however pressing it does not seem to be doing anything …
In parallel, I opened a case with Fibaro, let’s see what they say.
When you initially paired this device, you had to push a button so that yor hub could discover it.
Push this button 3 times (probably) which will put it in to configure mode. Now press the configure button on the Web page. Hopefully this will do the trick.