First post here.
So when I initially powered up my ADT sec hub, I got a black screen and unresponsive hub so I had to disconnect the BU battery for it to boot up properly. When I was pairing the devices that came with the starter kit (win.door sensors and motion det) the new ST app would stay in the “registering” mode until i close the app and when i started it again the device would be registered. However I could not arm the system thru the new ST app (also tried the Classic app), it said that I do not have any monitorable devices. I found a post here on how to fix the time through the Classic app and I deleted everything and started from scratch and also rebooted the hub through the hub utilities.
Now it looks like things are set-up properly except for the carbon mono device when I cannot get it into the paring mode by the 2 press and hold. First of all there is no LED that lights up red. Power blinks green and beeps at me but no red LED. I’ve tried reseting the device by removing the batteries and waited for about an hour aside from pressing the reset button. It seems to go through the power up sequence the 3 LEDs light up one at at time. One more thing, the power LED does not remain lit, is that normal? I’m used to my dumb wired smoke detectors that have a green power indicator.
Also when I was testing the water leak sensor, I had to reboot the hub because it said I had to clear the alarm before I could arm the system but the panel says its ready to arm. This was both in the new and classic apps. I also made sure the the classic app was closed and only opened and closed it to compare apps. I tried this twice and got the same results. The wet alarm (then back to dry) would register on the both the apps but not under the walk thru screen.
Are these issues “normal” or could I have a faulty hub? BTW as far as I recall it did download/install an update.
the green home light on the sec hub would turn off and turn back on when I try to pair a device.
So it it time to exchange the hub?