FAQ: SmartThings international function

“Safe” is a big word, but in terms of zwave it should be the same for you there as if you lived in United States. I don’t know about the electrical connections.

The most common source of interference with zwave in United States is standalone baby monitors, which usually use the same frequencies. This has become less of an issue as more people switch over to Wi-Fi baby monitors but I just thought I would mention it.

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Thanks a lot
I asked around and it’s completely fine to use z wave here so long as it follows the US frequencies.

I guess I’ll be picking up a smartthings after a bit more research…thanks a lot for your help! :smile:

Thanks, @April, for reminder that SmartThings is having a UK-centric open “Developer Conference Call” on May 19th. :gb:

Excellent opportunity to discuss Questions related to this FAQ … and more, I presume.

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See also the following topic on 220 volt devices:

From September 3, 2015 news about the release of Hub 2.0:

But the hub and the sensors are now available for purchase on shop.smartthings.com and Samsung.com and will be rolling out on Amazon.com and retail stores across the U.S. In the U.K the products will be available at select Currys PC World stores and online at Samsung.com. Next year they will become available in more European countries, as well.

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Hi.I have been trying to get smartthings to work from Trinidad and Tobago for several months now with no success.The app (android) does not recognise the hub as active or online eventhough the indicator light is solid blue.Contacted support and they sent me a replacement hub already with latest updates about three months ago but same issue.They werent much helpful after that when they realized where i was trying to operate from.They said their system was not designed for our region but could not site a specific reason why the hub was not being recognised and that i should wait until they officially role out to the caribbean.I am stuck with a hub and seven different sensors.One more thing.Smartthings said that my hub however was showing up as activated from their end!!

I bought the hub, 7 switches and a couple of sensors and a smartcam hd pro.

I installed them all in Panama and everything works just fine.
I dont see why you cant run the hub since it connects directly via ethernet cable to the router and creates a zwave - zigbee signal around the house.
Zigbee works internationally however zwave uses different ranges that may differ from one country to another so I would do a double check in that item

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From this very helpful post, I have concluded that a Spruce Irrigation Controller sourced from the USA would communicate satisfactorily with my European (UK, used in France) V2 ST hub using Zigbee protocols but that I need to check the maximum signal strength does not exceed that allowed in European law. The answer to this issue is not clear to me having browsed the Spruce website so I have sent in a message to Spruce Irrigation asking them what is their maximum signal strength used by Spruce.
Anyone else tried using Spruce Irrigation in Europe? Their FAQ says that they are working on certification outside the USA and Canada but I imagine that isn’t fast.

Hi!
I have recently bought a STv2 kit on Amazon and am using it happily for almost one month on 220V.
I have been also using original 2 Samsung Smart-plugs (the same plugs included on current US STv2 Kit). One is linked to a 40w corridor table lamp which is triggered by battery powered Smartthings motion sensor. Other, as master to all my Media center stuff TV, STB, BLURAY etc to give me real time power consumption… a
No problems or overheating problems what so ever… working just great!
Is it possible that these new US Smartthings Smart Outlets are (as some Aeon devices) auto-switching 110-220v? Or Am I just being lucky and should unplug these 2 outlets immediately??

http://products.z-wavealliance.org

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Gud day, was reading your post and wanted to know if the smart things hub worked in Trinidad

The list is definitely wrong, I have seen another list.

You may have seen another list, but that list is from the official Z wave alliance site. It’s possible something may have changed since the time of posting.

Occasionally, the assigned frequencies do change, there was one change a couple of years ago, as some countries may wish to adopt the frequency of another region, most commonly that of the EU.

But the current frequencies are used for the official product catalog which shows all of the product certifications:

http://products.z-wavealliance.org

So if you think something is wrong on that page, write to the Z wave alliance and ask them about it.

Hey Rajiv did it work for you… I’m in Jamaica :jamaica: and want to know if it is compatible here

Hey yes it did. It’s still working perfectly for me a few years later

One more note about Shopping for zigbee devices:

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so i bought the smart thing hub along with its smart things a year back for my new house and now when i finaly moved there in Pakistan and tried to use it .it is not working app always says the hub is offline or it just stays there and does nothing when i called the samsung help they said there device i reginal locked so now i am stuck with the whole package with no smart home feature . i read couple of u guys were able to activate the device out side the US what i want to know how u activated it if i can just activate the hub i am sure other features wont be of that much of a problem …kindly help

so the device i have is samsung smart thing verion 2 with battery backup

It looks like SmartThings used the migration to Samsung SmartThings to enforce stricter region rules depending on the actual physical location of the Hub (based on its IP address).
I am in France using and old v1 Hub, initially registered into the US cloud, but now nothing works anymore : neither the SmartThings Classic App, nor the new Samsung one, within which I cannot register my US v1 Hub.

After 2 weeks of useless iterations with SmartThings support, the only conclusion was that I could as well scrap my $2000 worth of Things…
Great benefit of a cloud based solution : you cannot even migrate from one region to another !
Surely a side-effect of the COVID-19 virus containment measures…

Does a Europe Smartthings Button could work in NorthAmerica ? Thanks !!

The Zigbee button? It should, smartthings uses the global zigbee frequency which is the same in all regions. It’s not like zwave which is different in different parts of the world.

That said, you never know if smartthings is going to somehow track the model number, but I haven’t heard of that.

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