So I think I screwed up by migrating 2 hubs to the same Samsung account. I called support but was offered very little help.
My first hub is at my parents house and I refrained from migrating that account to my Samsung account because I was afraid it would screw everything up and I think I may have done just that. Recently I had to go into their hub using my old Smartthings account to make a few changes and do some general maintenance and was eventually “forced” to migrate their hub to the new app so I could get rid of that giant message that covers half the screen, preventing me from being able to easily find devices and such. I already migrated my hub months ago to my Samsung account so I figured I’d use the same account for their hub and if it caused issues I assumed I would be able to later open a new Samsung account and link their hub to that. Now I feel stupid for thinking that because I don’t think there is a way to actually do that.
Since I’ve done this I keep running into issues I didn’t have before. Now if I want to install an app onto my parents’ hub I have to actually log into Smartthings classic app using my old Smartthings account otherwise I just do not see the apps at all. This is fine for now but what happens when Samsung decides to no longer allow us to use our old accounts to log in to the app? I assume at that point I’m screwed?
Another odd issue I have only effects my phone presence sensor and nobody else’s. Multiple times a day I will have to rename my presence sensor because it automatically keeps changing to “Jeremy (lastname’s) Jeremy’s Galaxy Note 9” on both hubs. It’s truly annoying having to keep changing it and I would just deal with it except that very occasionally (once or twice a week) my presence will also duplicate in both hubs rendering the previous one useless and forcing me to go into each hub to update the automatons and pistons to the new presence sensor. I do not know for sure if these issues are related in any way but it does seem they are.
There are a few other minor issues which aren’t that important yet but if they ever decide to make the classic app unusable then these issues will be unavoidable for me. I will not talk about that now because I don’t want to make this post longer than it already is.
I have spent many many hours setting everything up for the past 3 years on my parents’ hub (even more time spent on my own hub) to have it exactly the way they want it so I really want to avoid having to reset either hub. I am just too busy now to spend that much time doing it all over again so if anybody using multiple hubs has any idea what I can do to fix this I would really appreciate it.