Hello. I cannot connect my Family Hub to my iphone. I even bought a dongle and connected it to the fridge?? The fridge is connected to wifi. I am unable to play slideshow with photos or upload new photos due to not connecting to phone. My fridge has older photos downloaded from pre-smart things app. I cannot even get those to slideshow function. Do I even need this dongle? Help?
Hi @Nicole_Floramo
I recommend contacting Customer Support for better assistance and a more precise solution to your issue. They can guide you with specific steps for your Family Hub model.
You can contact them by following any of these paths:
From the ST app
- Open the SmartThings app
- Go to the menu tab at the bottom-right corner.
- On this page, select the option “contact us” and then go to “Error reports”
- Select the topic related to your issue and follow the steps to submit your support request
Through the SmartThings Web page
- Enter this page
- Select the topic that is more accurate for your case
- Follow the steps presented to submit your support request
thank you.