Since last update, I have two leak detectors that keep showing WET condition for no reason. These have been working fine for two years but since hub firmware update on DEC 10, I’m getting multiple false readings. They are both showing WET right now and the only way to get them to show DRY is to dip them in water. WHY?
They are Logitech leak detectors from lowes. They are lised in SMARTTHINGS as EVERSPRING FLOOD SENSOR. I’ve tested them several times over two years and they worked great. I changed the batteries after the first couple false detections and the batteries that came out of both were 100% as well as the new ones I put in.
The one sensor is set to shut the main water valve off on WET detection, which it did at 1am the other night. After that, our dishwasher and water filter backflow epmtied the water heater and I think it burned out the element. I would rather have a burned out element than water damage any day but not because Smartthings isn’t working correctly all of a sudden.
I tried calling Tech support the other day. After talking to the automated system and saying SMARTTHINGS 5 times, it transfered me to cell phone support. When a guy finally answered and I explained why I called, he had to put me on hold to see if they were “open” at the time. WHAT??? Finally transfered me back to Smartthings. After a difficult time trying to explain my simple problem and going through some steps with him, I was disconnected. I called back, went through the whole thing again and disconnected again. Called back again and after 18 minutes on hold…disconnected again. Now I’m completely frustrated with this thing. Any ideas would be appreciated.