Error occurred in trend setter


#1

So my things list has gotten out of hand. So tonight I went through and cleaned some things out. In the process I cleared out my trend setter groups and removed trend setter because I didn’t think I would be using it any more.

Shortly after I realized it was what was creating my groups under things. I’ve added trend setter back as it is now listed under “my smart apps” but when I try to create a group now I get an error occurred error message. Can someone help me figure this out or give me another option for grouping things.

I need this because I have bulb lamps with three individual bulbs in them. Having to turn on/off each bulb at a time can be a pain.

Thanks in advance!


#2

Can anyone help me with this?


#3

Could be the following. Engineering have confirmed the bug, it is only affecting some people.


#4

I don’t think so. The only error I get is “an unknown error occured.”


(jkp) #5

In IDE, under “My Smart Apps” do you see two apps for Trend Setter? There should be Trend Setter and another one for Group.


#6

I do. I know the issue is because I “removed” the app and am trying to use it again. I havent done anything to resinstall it since hitting the remove button in the app its self. How should I go about reinstalling it? I didnt realize it would be useful but creating groups allows you to call on them with Google Home. by telling it to turn on/off the group.


#7

I would try to uninstall it and add it back but when I go into IDE and try to remove it it tells me “This SmartApp can’t be deleted at this time because it is installed by one or more users”


(jkp) #8

My only thought might be to delete the app from IDE and then add it back. May or may not solve your issue. Here is the thread for trendsetter.


#9

Trying to do that and its telling me “This SmartApp can’t be deleted at this time because it is installed by one or more users”


#10

Was finally able to get it removed. Going to reinstall and see what happens. Thanks guys.


#11

Finally got it all removed and added back. Working as expected. Thanks guys.


(Oleg) #12

How did you get it removed??


(Zeph) #13

Would like to know as well. Bummer when people ask a question, solve it, state they solved it, but dont give the solution.


(Zeph) #14

Figured this out myself.

  • Open SmartThings web IDE
  • Browse to “My Locations”
  • Under the “Installed SmartApps” coulumn select “smartapps”
  • Under the Banner select “Edit”
  • Find the app (the named devices you’ve created) you wish to remove and select “Uninstall” next to it.

Hope this helps others.