I don’t even know where to start. It’s been nearly two weeks since I tried migrating to the new platform. I’m on the V1 hub and been with SmartThings since just after the Kickstarter days.
I tried the migration and at first, everything showed up on the new app. But not everything carried over. I tried to delete items from the old app, and tried to set them up on the new app, but nothing would go through. Same for adding Rooms. I’d try to add a Room and nothing in the app. In the IDE and classic app, it’s there. Now, it’s to the point where my hub doesn’t even show on the new app. Some suggested I look to see if a new location was created, but in my case it was not. My entire setup is unusable.
Two weeks ago I reached out to support and was told to reinstall the app. Of course that didn’t work. I was told the next day that they would “get back to me with an update”. I’ve sent three follow ups and it’s a black hole of no response. In the meantime, I have a barebones setup with the classic app and Alexa support. I don’t expect to get all answers right away, but the way ST support has gone downhill is atrocious.
I feel like I’m two steps away from going to another system because to have zero answers after so much time is no way to handle technical support.