Is that device connected to a stock driver? It is helpful to know the current device situation, for example:
If your device was connected automatically with a DTH, but it’s fingerprint isn’t included, it means it was connected thanks to the generic fingerprint.
Your device was connected as a Thing but you selected a specific DTH for it through the IDE, it means your device wasn’t officially supported.
In this post, there’s further info about the migration of the devices depending on their situation: