I am trying to connect a Ecolink Door/Window sensor and I am not having any luck. This is my first device that I am trying to connect to the SmartThings hub so I am not sure if I am missing something.
With the phone app searching for the sensor, I remove the battery from the sensor for more than 5 seconds, insert the battery and put the cover on. The light on the sensor is solid for a few seconds, then blinks slowly for a few seconds and then it goes out. When I move the magnet near the sensor it blinks slowly for a few seconds. According to the instructions it is not connected and I need to repeat the process. I have done this at least 25 times.
I have tried when the phone app is looking for a generic device. I have tried when the app is looking for the specific device. I have tried to run the exclusion process even though I never had it connected. I created a device with the web portal and then deleted it with the phone app like someone suggested for another Ecolink device. I have pulled the battery out for 20+ minutes and then tried the inclusion process. Nothing seems to work.
Like I said above, this is my first device so I do not know if I am missing something. Does anyone have any suggestions?