EcoLink Door/Window sensor won't pair

(Nathan Smith) #1

I have the EcoLink Door/Window sensor and I’ve been trying to pair it with the hub. I’ve taken the battery out and put it back in multiple times but the LED light on the sensor stays on indefinitely. I’m within a foot or two of the hub so I know it’s plenty close.

Are there any suggestions on what may be going wrong?

(Chrisb) #2

Did you get this used? Or did you try to pair it, then have to delete it from SmartThings?

It’s possible that (especially if either of the above are true) that the device still thinks it’s paired to a controller. Check your manual for instructions on what to do on the device to ‘unpair’ then set your Hub into Z-wave exclude mode. Perform the functions in your manual to unpair.

After this is done, try to re-pair with SmartThings. See if that helps.

(Nathan Smith) #3

Thanks. It’s a new sensor (or at least it should be) and I ended up taking the battery out for a couple of minutes instead of 5 seconds per the instructions. And everything is good now.