I have two Ecobee thermostats, each connected to a heat pump; one is also connected to a boiler. The one with the boiler was set up 5 months ago; the other one was set up yesterday. My problem is that SmartThings only lets me choose Cool or Off for the new unit – I’m missing Heat and Auto modes. Can someone help me get the missing modes working from SmartThings?
On the My Devices page of the SmartThings graph site, the July unit appears as an “Ecobee Thermostat” with a long hex string as the Network Id AND a second time as a “placeholder” type device with “ecobee|:vulcanSmart-thermostat|:undefined” as the Network Id. Yesterday’s unit appears only once as a placeholder – it does not also appear as an Ecobee Thermostat. (The second unit does work properly from the Ecobee app.)
I don’t recall if I did something different in July. I’d really like the ability to set the mode to Heat (given that it’s 28°F outside) or Auto. Can anyone guide me toward a fix?