I’ve been adding some Jasco & ZooZ Zwave switches to my SmartThings account this past week. I try to add them using S2 security but that seems to work only half of the time.
I recently added 4 switches. On 2 occasions (during the S2 process of adding the device) — I get a popup screen that says Success! and then lists a ton of my other devices. However — those devices listed were added a long time ago and they are now showing in a different room and have been marked as a favorite! I then confirm that those older devices indeed were infact MOVED all to the same room as the device I added (which btw always adds to the same room — SmartThings Misc in my case — for whatever reason). I also confirm that my favorites now has a list of almost every (but not all) of my devices. I then go through the painstaking process of moving, un-favoriting and then re-organize each device in their respective room. Super frustrating.
On the last device add — a number of my old devices now have a “1” added to the end of the device name. So on top of having to move, unfavorite and re-arrange them, I need to also rename them and remove the “1” that was added to it.
I feel like my back-end account is messed up or wonky. I’ve rarely had any luck with ST support. They mostly only care about uninstalling and reinstalling the app which we all know never fixed much.
Anyone have this happen!? What can I do to avoid this in the future?!