Your device likely got automatically migrated from an old device handler to a new stock Edge Driver. You probably need to change is from the stock driver to a community developed drive that works with your device. The following driver may or may not work.
Install the “ZigBee contact Mc” driver from the link below and in the mobile app change the driver. Open device tile, click on 3 dots, pick driver and change driver.
https://api.smartthings.com/invitation-web/accept?id=6b68563b-1905-4654-8d2b-e677a2997424