At exactly 9:00 PM today EST. My wife received a bunch of notifications that devices were being deleted from my Google home app. I log into my SmartThings app and most of my devices, routines, and scenes are now gone! Has anyone else seen this problem? is there any way to recover? The last thing I …

No problems here on my iPad or iPhone.

another user was reporting a similar experience but probably not related: https://community.smartthings.com/t/devices-disappeared-from-ios-and-web-app-but-all-show-in-ide-april-2023/261579 do report the issue to ST support so they can investigate

This seems to have happened to me too. I don’t know if it happened at 9, but gone when I got back at 11pm. Only a handful remain.

No notification from Smartthings that anything wrong. Smartthings Status shows Operational. Only thing showing under Favorites are my cameras. Everything else is gone. Scenes are gone, All lighting devices gone, Smart lighting gone. Logging into IDE shows very few devices listed.

I had the exact same thing happen at about the same minute! 6PM PST, Google started telling me that devices were being removed. Now everything that’s not linked through another provider (like Arlo) is gone from Smartthings. If I try to log in to the IDE, I get a warning that the page hasn’t respo…

I am in the same boat. There is another thread on this

I am too. What is the other thread?

My devices, routines and hub disappeared last night about 9:00 PM CST in the app, IDE and my.smartthings site, all I have listed are the rooms. I have contacted supported with the only solution offered to remove and reinstall the app on my iPhone. Has anyone had a better response from support?

Devices, scenes, and routines are now gone!

General Discussion

jkp April 5, 2023, 1:42pm 7

You may want to start using SmartThings API Browser+ in place of IDE. IDE is in the process of being shutdown and it will be cease at some point.

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Devices, scenes, and routines are now gone!

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