jkp
November 28, 2018, 2:09am
2
try using an incognito/private tab in your browser when logging into IDE at https://account.smartthings.com
Others have been reporting issues with loading devices in the classic app for several weeks. there are a couple of active threads. here is one thread that got a new post earlier today…
Hi,
I am observing problems on the Android Smartthings app.
Some of my devices show “something’s wrong. we can’t load your screen right now”
Also, the main screen in “home” section (Things) , show the same message and display no devices.
Some devices show up normally.
But I can control the devices through Amazon Alexa.
Is there a problem on ST platform ?
thanks.
One of the first threads on this and may offer more details and followup info
For the past 5 or 6 hours I have not been able to access devices in the SmartThings Classic app (iOS). I can access all other things like SmartApps, Routines, etc.
I did power down my hub earlier to change batteries in my UPS but I don’t think this is related. I have had intermittent app issues for a few days where I’ve had to quit the app and restart sometimes to get access to my devices. Today though that’s not working.
I will contact Support but based on recent experience it’ll be 3-4 days before they respond.
Anyone else having issues?
On top of the 24.11 FW issues this is just infuriating. My ST system has never been so bad.
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EDIT: I didn’t think to try before but everything loads okay if I go via Rooms … I just get the above via the Things tab. Favorites on the Da…