About two weeks ago, some of my devides started going “offline” in the app, and in the developer console I see the same thing. Some of them would ‘recover’ when the switch was toggled. Some could even be controlled while being “offline” via Alexa voice controls that still seemed to work, although th…

I manage to get some devices back thanks to supports help. these are the steps: Disable device health, it causes problems. For each device that are ‘lost’: To remove and replace a Z-Wave device using the SmartThings app: Tap My Home Tap Things Tap the failed Z-Wave device Tap the gear …

Hi. I’ve solved this problem for my own particular case - and it’s worrying! I’m in the UK and have a lot of devices, every single one of which is listed in the Smartthings store as compatible. I’ve had them randomly becoming unavailable for many months and have tried moving the hub and router, rebo…

Why don’t you read through this topic, all responses, and I think you’ll have a pretty good idea that things just ‘break’ all the time, devices pop offline, and you can find my other post where YOU GUYS, told me o leave device health off since it caused trouble. Your support team literally told me t…

@Arun_Rao1 there are 141 posts on this thread, majority of them describe symptoms and conditions that smartthings team could use for their investigations. judging from @ncharlt ’s latest post, it’s clearly related to interference with wifi devices (zigbee uses same frequency as b/g wifi networks) - …

Add me to the list of users who have their zigbee devices randomly drop. Requires a complete rejoin.

Welp, everything has gone to sh!t with my ST network, after about 2-3 years of (mostly) happy usage, even the app tells me ‘Something is wrong with your network’. About 4hrs ago, a load of my devices went offline, even those that were still reporting online do not respond to commands (i.e. the offic…

[image] Jonathan_Musto: What should be my next course of action? Read this, and email support. This may be related to what you’re experiencing. [image] Hub Firmware Release Notes - 0.24.11 Hub Firmware Release Notes Version 0.24.11 Hub Target Samsung SmartThi…

I have been experiencing this issue too. Some official Samsung sensors, and zwave bulbs show disconnected in the new ST app. All automations work They show online and working in ST Classic. They show online and working in IDE THERE IS AN EASY WAY TO GET THEM SHOWING CONNECTED IN THE NEW APP: p…

I have eleven of these moisture detectors and I am sorry I bought them. Right now five of them are offline. I have set and reset these stupid things, I have added Zigbee devices for relaying purposes. I have powered the Smarthings Hub down for 15 minutes and back up (which I understand rewrites th…

[image] edramski: Right now five of them are offline. I have set and reset these stupid things, I have added Zigbee devices for relaying purposes. Do you have any Cree bulbs in your zigbee environment? If so, they may be causing you some issues if those sensors are using them as repeaters. …

I have no smart bulbs but my house is 100 percent LED bulbs, even the T8 Fluorescents have been converted to LED. All of my devices are Belkin (Wemo paddle switches, and plugin switches), GE Zwave Paddle Switches and a couple of off brand Wifi plugs & relays like SonOff, Tan tan, Oukitel, Martin Je…

Devices offline, no fix in sight. Smartthings has acknowledged the bug

General Discussion

johnconstantelo November 5, 2018, 5:08pm 145

Read this, and email support. This may be related to what you’re experiencing.

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Multipurpose sensor going offline without any warning / notification? Devices & Integrations offlinebug	26	22526	January 30, 2021
More "unavailable" devices General Discussion	36	19505	October 8, 2018
Devices Unavailable Devices & Integrations offlinebug	21	14983	June 28, 2019
This device is unavailable at the moment Apps & Clients	56	55082	December 23, 2021
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Devices offline, no fix in sight. Smartthings has acknowledged the bug

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