Today I learned that I can access my device / smartapp info at: https://graph.api.smartthings.com
So I went and checked them out. To my utmost surprise, two of my multipurpose sensor are “OFFLINE”.
When I looked at my SmartThings app, those sensors’ “Right Now” tab looked normal, battery is good, temperature and open/close state were shown as usual.
I then tested them by opening the corresponding windows. The open/close state didn’t change in the app – they remained “closed”. So these sensors were indeed OFFLINE.
I had to remove the sensors’ batteries to reset them (and just holding down the reset button didn’t help – the battery needed to be removed and put back to restore the sensor).
How come there’s no warning / notification at all in the app? Even when SmartThings knows that the sensors were offline???
This is unacceptable. If the thief were to enter from those two OFFLINE windows, no one would know.
I wonder if people here have seen the same / have solutions to fix this.
Thanks a lot!