I have I fairly large (although not as large as a lot of you guys) setup which includes Phillip Hue lights, Shladge Door Locks, Iris key pads, Iris open/close sensors, GE Zwave light switches, a garage door opener, two Amazon Alexas, and some other items. It has worked pretty well for years, and things that havent’ worked, I have been able to get help here to solve the problem. I’m hoping you ladies and gents can come to my rescue again!
So I recently upgraded (or downgraded, but that’s a discussion for another day) to a Norton Core router in July. Since then, I have had some mysterious things happen (although one started in June before I got the router, so it may be completely unrelated).
I’ve had a few devices disappear from my smart home setup (1 Iris Sensor, 1 GE Zwave Lightswitch, and one Philips Hue Lightstrip (although it can be controlled with the Philips Hue app)).
I’ve also lost voice control from Alexa on any SmartThings devices. Alexa tells me she has a problem and to uninstall and reinstall the Samsung Smarthings Skill. So naturally, I did this. It did not work.
I deleted the profile for the switch and sensor in the web IDE, and neither of them are re-pairing. I’m about ready to just blow everything out, factory reset the hub (if thats even possible) and rebuild the entire network, but I’m hoping that someone here has experienced this and can point me in the right direction.
Thanks again for being the best community out there! =)