Devices keep showing as "Unavailable" but still working- Device Health

General Discussion
41

My experience with the finicky Device Health status is Low Battery. When I changed the battery in the device. The Device Health eventually updates itself.
The Battery Percentage is not reliable.

This is what I’ve done to get Device Health working again in the Android Platform.

  1. On the ST device or switch hit refresh
  2. Go into the Hub settings and Turn Off Device Health
  3. Go back to ST device or switch hit refresh
  4. Close the App. NOT UNINSTALL. Just Close the App
  5. Reboot phone
  6. Open ST and turn Device Health back ON
  7. Goto your ST device or switch and Refresh

Eventually you will see the ST device or switch correct itself and you will see it Online again

That has worked over and over for me.
I am using ST version 2.17

Cheers

1 Like
42

I get this every once in a while. The device is updating, but the classic app says the device is offline (red dot).
It happens on occasion with all sorts of devices (zwave, zigbee, virtual, etc) and a bunch of different vendors. I did try contacting support about this months ago and they told me to remove the devices and re-add them. What a pain in the neck! Especially when they have to be re-associated with a bunch of smartapps.
In most cases for me this issue seems to resolve itself after a while. In the cases where it hasn’t, all I had to do was unplug the hub and remove the batteries to reset it. When the hub comes back online, magically, the devices are no longer “offline”…
This is definitely a bug in the smartthings hub code.

1 Like
43

I have 3 multisensors that now show a radio dial icon and no open/close status.

I tried your reset process and it doesn’t work.

Curious to know if something has changed in ST. All other brand open/close switches show open close status, but ST branded switches do not.

44

All my multisensors currently doing the same in the Classic app (2.17). Anyone found a fix?

45

Last night, I unplugged my hub, removed batteries and Ethernet cable. Two hours later, the devices were back to showing open/closed status.

I don’t know if that fixed it, or if ST pushed some update to repair. Interested to see what others find.

46

They did this