Devices disappeared, but Webcore, routines etc still working

SmartApps & Automations
#1

Weird one, all my routines and webcore pumps are working a treat, but within the iOS App SmartThings (latest) devices have disappeared in a room.

It’s not just one type or manufacture but includes;

Virtual Switches
Samsung Arrival Sensors
Samsung Motion Detectors
Hue spots

… they’re all still visible in the SmartThings dashboard online, tried moving them around but that didn’t help. If open the app on another device, for a split second I can see all the devices then they disappear and then won’t come back. If I log out and back in – still nothing.

Any help would be appreciated, I don’t know when it first occurred as I don’t use the app all that much with all the automation I have in place.

Cheers.

#2

check in menu > devices to see if they are showing there. if not, you may have some type of sync issue which will require you to contact ST support. i bet the first thing they will ask you to do is uninstall/reinstall the iOS app. note: that will cause your dashboard to rearrange when you log back in.

#3

Thanks for the reply, forgot to say I’d looked in devices and they weren’t there either.

I’ll hold on a bit longer in case anyone comes up with some additional tips that might be worthwhile checking before I contact ST.

Cheers.

#4

best advice… contact ST support.

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