Devices consistantly offline or on all the time

[JDRoberts]

There are many threads in the forum about devices recently showing off-line.

Devices offline, no fix in sight. Smartthings has acknowledged the bug

About two weeks ago, some of my devides started going “offline” in the app, and in the developer console I see the same thing. Some of them would ‘recover’ when the switch was toggled. Some could even be controlled while being “offline” via Alexa voice controls that still seemed to work, although the app had lost all control of them. Still, they come and go, and I still have about 10 devices OFFLINE for now QUITE some time. Smartthings support says they have a bug, and can’t provide any guidance as to time for a fix. They say I should go and remove then add them again (Takes LONG TIME, I have 10 smart apps on each device that would need to be setup again). Support also says other people have reported the same thing… So what gives? I can’t run around the house and spend 4 hours fixing thi…

As for a zigbee heal ( The equivalent of a Z wave repair), zigbee initiates that differently. leave all the other zigbee devices on power and take the hub off power (including removing any batteries, for at least 20 minutes. During that time, the others zigbee devices will go into “panic mode” because they can’t find the hub. Then when you put the hub back on power, the other zigbee devices will individually they build their own neighbor tables. You may not see the results until the next day.