Devices are "Unavailable"

[rbcap]

I am using a Smarthings hub with Z-wave devices. Yesterday, I reset everything (removed, excluded and paired) and everything was working last night. This morning I saw that the hub was online but all the devices were “unavailable”. I started a Z-wave network repair about 3 hours ago and it is still ongoing.

Any comments/suggestions would be appreciated.

Thanks

[johnconstantelo]

Reboot the hub again for safe measures.

[SBDOBRESCU (Bobby)]

@rbcap

started a Z-wave network repair about 3 hours ago and it is still ongoing.

It shouldn’t take that long, no matter how many devices you have. How many do you have? Screen your event logs for bad devices…

[flemming (Robert Flemming)]

Do you have by chance have CT100 thermostats? If so, check out this thread:

Please Help! Z-wave devices stop working after a few minutes

I’ve been in contact with support through e-mail, but I figured maybe you guys have some more ideas. I was a bit disappointed that I didn’t hear from them today. Any help would be appreciated. The problem: I have no control over Z-wave devices. If i reboot the hub, i can toggle them for a few minutes, then they stop responding again. The devices do not fall off the network, and still report status if i use physical toggles on them (like locks or duplex outlets). Zigbee devices work perfectly as they always have. What i’ve tried: 1 rebooting the hub (physical battery and power cut) 2 reinstalling the smartthings app on my phone 3 repairing the z-wave network Special notes: When I do a live log in the IDE and try to toggle the z-wave devices via the smartapp once they stop respondin…

Robert

[JackTheMan18]

There seems to be a general bug, which SmartThings have acknowledged, which relates to z-wave and zigbee devices which are battery powered. Some have reported that z-wave plus battery powered devices are not affected.