I have about 40 Z-wave and ZB devices in smarthings. On Sunday, every single one of those devices went to unavailable. I’ve tried removing power/battery for an hour but nothing connects.
I’ve tried calling support and seems like that has really gone downhill from a knowledge perspective.
Anyone have any ideas on what I can try/why this would happen?
Anything weird or not normal in the hub’s event log? Are the states for Zigbee and Z-wave on your hub shown as “functional”?
Nothing strange in the logs but I do show the Z-wave state as not detected
Z-Wave * State: Not detected
I went to enable it
Z-Wave Utilities * Z-Wave Exclude
Z-Wave module enabled
However, it still shows Not detected.
Oh no, not good. It’s time to email/call support. You could have a dead/dying hub. Sometimes keeping it off for a while may wake it up, but you already did that. Trying again won’t hurt through.
@Exvera I will take a look at your hub and see what I can find
@Kianoosh_Karami my ticket is sconnect19022600394
My theory is that it is a hardware failure. Support seems to have no idea why the z-wave radio remains not aware of itself.