Device name changes

Within a couple days after changing my Phone device Display Name in IDE, it get’s renamed back to the original. What may be making this change and how do I stop the automatic renaming?

For some cloud or third party integrations, the device name is synched with the source system.
What device type are you trying to rename?

Device Type is Mobile Presence…it’s my Samsung Note 8. Worth noting, the name on my phone is what I’m trying to change the ST device Display Name to.

the app is updating it for you. not much you can do unfortunately.

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That’s strange; we have the ability to change the Label of devices, so what’s the point.

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It was possible with the Classic app. But the new app seems to overwrite it :man_shrugging:t2:

The only way around is to rename the device in Classic and never open the new app on that phone again. I know that from my wife’s phone :slight_smile: It took me a while to figure out why her new name was sticking and mine wasn’t.

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