Dear SmartThings Staff,
The purpose of this letter is to be honest and direct about my disappointment in the promise which is SmartThings.
SmartThings is not a hobby for me and I don’t except the excuse that it is just a hobby as an out for inconsistent behavior.
I use SmartThings for non-critical items like turning on lights at certain times and based on contact sensors and motion sensors. Yes, for me these are non-critical. For others who depend on SmartThings to enable a life that most of us take for granted it is critical. Flipping a switch when SmartThings is acting up isn’t an option for some of those people.
At SmartThings, we believe that creating a safer, smarter world starts at home.
I use SmartThings to let me know when my 2-year-old son opens the door and tries to get outside. So far SmartThings has failed me several times in this area. Luckily my wife and I keep a focused eye on him and your platform failures have not led to a lost or injured child. I also use SmartThings to let me know when I have a leak and turn my main water valve off. I consider both of these critical use cases and I’d expect you to as well.
Over the last 5 to 6 days I and other have experienced issues with:
- Routines not executing
- SmartApp execution failures
- Text to Speech total failures
I am not attempting to belittle you or rub your nose in it, but WTF is going on?
Where is @Alex? He may not have made a promise to interact with the community, but his “Weekly” updates set an expectation and to me is an implied promise.
You made a great decision by opening up your platform for developers, because without us SmartThings would too basic from most serious Home Automation people. However, your development platform is seriously lacking. I won’t go into how it is lacking; you know what the issues are. Has Dora ever posted in this community once?
I don’t hate SmartThings or have an issue with any of the SmartThings staff. I just have what I consider normal expectations of your product.
EDIT: After 600+ reads I decided to fix a typo.