Been offline for two days now. Contacted smartthings already but NO one has said anything about this being down. Ping that or fw.dc.connect.smartthings.com and it’ll time out. What is going on?? The V2 hub is constantly trying to connect to that but there are nothing but time outs. Anyone?? Edit: s…

Blue (solid) What it means: Attempting connection to the SmartThings cloud/servers What to do: A solid blue light is expected during the normal setup process and when downloading firmware updates (in some cases). However, if the light remains solid blue for longer than 5 minutes, this indicates th…

I had this running since v2 came out. Ports aren’t an issue, I changed nothing, and did not upgrade or change anything on the network. Smartthings has been running flawlessly. The cloud servers are timing out. Ping those two please.

You should contact ST support. Best methods are to call or live chat. https://support.smartthings.com good luck!

Are you in the U.S.? Just curious.

Thanks, as I have stated I have contacted them. I’m trying to find out if servers are down here in the community. If I could have multiple people verify that the two domains that smartthings tries to connect to are timing out.

Call 1-800-SAMSUNG. That would be your best choice. If this was a widespread outage it would be all over the forums.

You appear to be the only one down since yesterday. Otherwise there definitely would have been many posts :slight_smile: [image] Smartthings Hub offline since 3:47 AM Eastern General Discussion As post headline states, I’ve tried pinging dc.connect.smartthings.com , fw.dc.…

That’s understandable, Samsung isn’t answering anything about the time outs, neither yes or no. They are looking into it and that was at 2:45pm my time. It’s now 8:48pm and nothing. Help me understand why whenever I try to ping those two from outside or inside of my network they are timing out?

Check this out: [image] Strange DNS lookups by hub? General Discussion FOUND IT! I went through my list of devices and smart apps, removing many of them, one-by-one while watching the dnsmasq log. None of the smart apps made a difference. Nor did taking out a number of …

Dc.connect.smartthings.com is down (21 September 2018)

General Discussion

jkp September 22, 2018, 12:46am 9

You appear to be the only one down since yesterday. Otherwise there definitely would have been many posts

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Dc.connect.smartthings.com is down (21 September 2018)

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