Danalock V3 EU + ST Hub 2 + New App = useless?

[vitruvo (Mathias Becker)]

Hey.
I know there are a lot of posts about ST & Danalock already… But seriously with that new app that is anything else but an improvement for me so far, I get confused:

So, I got myself a brand new Danalock V3 EU, installed it, put it into inclusion and added it to the ST Hub. I did that twice while at the first time it was recognized as a “Z-Wave Lock with Codes”, the second time it remained a “generic zwave device”-something.
However it remains useless even if I manually adjust the device type, as within the new app I cannot lock/unlock or even receive the battery status.

any ideas?

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Couple of things:

1. From your screenshot I can see that your lock isn’t pairing properly with the hub, you’re having interference or mesh issues. Check your batteries, reboot the hub and pair it within 2ft of the hub
2. You may want to use this device handler for your Danalock V3, it’s has specific support for the V3. Also check out the supported features for your lock in the table on this topic:

[RELEASE] Universal Enhanced Z-Wave Lock Device Handler for Schlage, Yale, Kwikset, IDLock, Popp, Danalock, August Pro, Keywe, Philia, Samsung

A “future proof” Universal Enhanced Z-Wave Lock device handler This device handler is enhanced to fix bugs in the stock ST ZWave Lock Device Handler, include patches for bugs in lock firmwares and bring out additional features for Schalge, Yale, Kwikset, IDLock, Popp, Samsung, Delaney, August Pro, Danalock, KeyWe, Philia, Vivint, Locstar etc zwave locks (see below for a full list of models and features). This works with all ZWave locks and newer ZWave Plus locks (see below for a list of locks tested). It discovers/learns the lock features and automatically configures them. If a feature is not supported by the lock it will not show up or say Unsupported. You need a SmartApp like Lock User Management (LUM), Rental Lock Automater (RLA) or SmartLocks to program user codes, create actions for…

[jelockwood (John Lockwood)]

@vitruvo I can’t say for certain this applies to you but when I migrated to the new Smartthings app which they made a compulsory move it said that the new app does not yet support smart locks in the UK. I would tend to suspect this applies to the whole of Europe as well.

So based on this I don’t think it is you, the lock or the hub but the still incomplete new app. I find it appalling that they have forced people to stop using a working solution for a still incomplete replacement.

[vitruvo (Mathias Becker)]

Hey everybody,

thanks for the support - really great to have a community with the willingness to help and so many experts! yay!
To clear things up:
My lock indeed didn’t pair right with my hub v2: it skipped the part where I have to enter the DSK-Code because at first try it wasn’t recognized as a lock.
I reset, I repaired, entered the code, and it went! also updated to the Danalock device-type like @RBoy recommended.
So much for EU compatibility - seems to work fine. Just the guest access smart app doesn’t seem to be available within EU markets - might dig into @RBoy Apps to fix that.
Thanks everyone!