Danalock V3 EU + ST Hub 2 + New App = useless?

I know there are a lot of posts about ST & Danalock already… But seriously with that new app that is anything else but an improvement for me so far, I get confused:

So, I got myself a brand new Danalock V3 EU, installed it, put it into inclusion and added it to the ST Hub. I did that twice while at the first time it was recognized as a “Z-Wave Lock with Codes”, the second time it remained a “generic zwave device”-something.
However it remains useless even if I manually adjust the device type, as within the new app I cannot lock/unlock or even receive the battery status.

any ideas?

Couple of things:

  1. From your screenshot I can see that your lock isn’t pairing properly with the hub, you’re having interference or mesh issues. Check your batteries, reboot the hub and pair it within 2ft of the hub
  2. You may want to use this device handler for your Danalock V3, it’s has specific support for the V3. Also check out the supported features for your lock in the table on this topic:

@vitruvo I can’t say for certain this applies to you but when I migrated to the new Smartthings app which they made a compulsory move it said that the new app does not yet support smart locks in the UK. I would tend to suspect this applies to the whole of Europe as well.

So based on this I don’t think it is you, the lock or the hub but the still incomplete new app. I find it appalling that they have forced people to stop using a working solution for a still incomplete replacement.

Hey everybody,

thanks for the support - really great to have a community with the willingness to help and so many experts! yay!
To clear things up:
My lock indeed didn’t pair right with my hub v2: it skipped the part where I have to enter the DSK-Code because at first try it wasn’t recognized as a lock.
I reset, I repaired, entered the code, and it went! also updated to the Danalock device-type like @RBoy recommended.
So much for EU compatibility - seems to work fine. Just the guest access smart app doesn’t seem to be available within EU markets - might dig into @RBoy Apps to fix that. :wink:
Thanks everyone!

Hello @vitruvo ,
I curious to where you found such a DSK code? Also when I try to pair I’m asked for a pin or QR code. I cannot find it anywhere on the product (checked backside and batt. compartment) or the box it came in.

Do you know if the code might resemble some part of the serial number? Because this I can read from the Danalock app.

Thanks for any hints.

Thanks for sharing such a great information. Keep suggesting post like this. Looking for the same info.


Updating on my own situation. I got in contact with Danalock which sent me the code on email. Thank goodness they are not out of business, or else my door lock would have been rendered quite useless.