Hello, I reported a support case more than a month ago, After to weeks a a got a en email asking to agree that they can login to my account. I answered that email prompt and then another 2 weeks a got a new email asking if I can try diffrent things - I replied again prompt that this didnt work and now another 2 weeks has passed without any answere.
The problem is I have 2 sceenes listed in the classic app, they are not visible in the new app and when I try to open sceenes in IDE it gives me an error saying an error accured for listing the sceenes.
Also these 2 sceenes also shows in Alexa, I remove them but they get listet again.
Is this normal response time for support @ smartthings ?
I just want to delete these 2 sceenes.
Have q wonderful day