The new ST app (Android 8.1) was updated and I can no longer edit/delete my Scenes. I receive the following error…
“Can’t edit Scene. To edit this scene, SmartThings needs to be updated.”
I have tried re-installing this app, installing/uninstalling Classic app. Any suggestions?
March 5, 2019, 6:53pm
If you see this in the Classic app, it means you created the scene in the new app and should use that to edit the scenes.
These scenes were created with the New app (previous version). I receive this error now after the New app was updated. As you say, I cannot update these scenes in the Classic app. What I’m saying here is that I can no longer edit/delete these scenes with either of the ST apps. Is there anywhere else I can update ST scenes from?
March 5, 2019, 7:07pm
Which version of the new app are you using? 1.7.27-25?
March 5, 2019, 8:20pm
Do you have a support ticket # or screenshot of the error from the new app?
Here’s a screenshot…thanks for your input, BTW.
March 5, 2019, 10:13pm
Thank you for that.
Can you try again? I flagged the issue and an engineer made a change which should have resolved it.
March 8, 2019, 12:18am
I have the same issue but only on one scene.
March 8, 2019, 6:26pm
Fixed. Force quit and reopen the app and try again.
A platform-wide update went out this afternoon.
March 8, 2019, 6:46pm
If anyone is still seeing this after restarting your app please email
firstname.lastname@example.org with your Username, names of affected scenes, Android or iOS, and version of mobile app.
January 10, 2021, 4:20pm
Any update on this? I’m still having trouble after a force quit and restart.