Dear ST community,
ST support team tells me “If you are using one of the newer Arlo cameras (the Pro 2 or the Wire Free) then you should be able to add this through the NEW SmartThings App [i.e. without the need for an arlo base station], as you long as you are accurately selecting the camera type that you have”
So… I’ve been trying to connect my new Arlo pro 2 directly to my ST hub…
I havent managed to make it work. I’m probably doing something wrong , but where??
Her are my steps:
-On the new ST app, I click on “+”, add device, -> Arlo -> CAmera -> The app tells me that “you do not own any device on this account. First add devices in our Arlo account and rerun smartthings”
OK… So I go to the arlo app.
Add new device -> Wire-free -> App tells me “plug an arlo ethernet cable into my arlo base station or smart hub” ; I have no idea what an “arlo ethernet cable” is…, so I power off, disconnect and re-connect my ST hub -> continue // then it tells me “Power your arlo base sation or smarthub”… so I power my ST hub -> continue // then it tells me “discovering your device. Please wait”
And it stays in “discovering” mode forever without identifying the camera.
Is there a step I am missing while trying to connect the arlo pro2 to my arlo account? Is there an alternate way to connect it?
Really appreciate if someone can help me see through