Channel status not update Q70 and recognized as placeholder

Hello everyone.
I have a 2019 Q70.
When I go to check my devices on I noticed that my TV was recognized as a placeholder. I performed the correct procedure to insert the device id and the correct type (Type Samsung OCF TV)
Now I noticed that after one day, it no longer updates the status inside. for example now the tv is on a digital tv channel (to be precise 8) but in the portal it continues to say youtube, but below as source it correctly indicates digitalimput.

2020-04-17 09_23_22-Show Device
has already happened, and as the only solution I had disconnected and reconnected the tv to the samsung account.
can you help me?

Please how did you get the device ID?